Preparation & Coping Tools for Every Family

Reduce Stress. Improve Experiences.

Put preparation support directly in your families’ hands.

Child life expertise has historically been concentrated in inpatient units where staffing models were built around admitted patients. The same child, seen in a clinic or an emergency department, is far less likely to receive preparation support — not because the need is lower, but because the coverage was never there.

Now, SupportSpot puts preparation and coping tools directly in families’ hands—designed by certified child life specialists and delivered through an app families use on their own. Families have access wherever they are: before an appointment, in a waiting room, or at home afterward.

Automated delivery & QR code access
Reaches Families Directly
No EHR Integration

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Extending Your Child Life Program Beyond the Hospital Walls

Child life is always a favorite part of families’ hospital stay, and the evidence-based support it provides positively impacts the family experience. The problem is that there is no practical way to support families in the settings and hours not covered by the traditional inpatient setting. SupportSpot extends your expertise and programs into those gaps — the clinic visit, the overnight ED arrival, and the days after discharge.

SupportSpot delivers your child life program’s work, delivered where your team can’t be. Targeted communications, education, and coping tools in English and Spanish. Engagement reporting is de-identified so you see how families use the tools, not who used them.

Procedure Preparation — what to expect before it happens
Podcast — audio families can listen to while they wait
Picture Search — visual preparation

Glossary — plain-language explanations of medical terms
Self-Care and Self-Care Suggestions — practical guidance for parents
Breathing Tool — in-the-moment stress management

Mindfulness Resources — structured coping practice
Bookmarks — families save what’s useful and return to it
Coping Plans — personalized strategies for managing stress and anxiety

Download a Brochure

Certified Child Life Specialist-Authored

HIPAA-Compliant

Parent Advisory Council Validated

Hospital-brandable

Frequently Asked Questions

No. SupportSpot is self-guided — families use the tools on their own, whenever they need them. It isn’t a virtual visit or a video service.

No. Child life is a credentialed clinical practice performed by a person, and nothing here substitutes for it. SupportSpot is a set of tools those specialists built, so families can reach preparation support in settings and hours where a specialist isn’t available.

No. Delivery is automated through an EHR-triggered notification where your system supports it, and through QR codes placed in rooms, on whiteboards, or wherever families will see them.

No. Most sites are live in under two weeks.

English and Spanish today, with additional languages in development.

All content is reviewed by our clinical team.

Yes. The family experience carries your organization’s branding.

De-identified engagement data showing how families are using the tools.