Site reports can be viewed by clicking the ‘Reports’ tab on the far left menu. At the top of the page, enter the date range desired and click ‘Submit.’ It can take up to 15 seconds for the data to fully load, and once fully loaded, this page displays information regarding the total number of members, camera views, site views, operating systems, web browsers, and more.

Data will appear under General, Camera Usage,  Resource Usage, and Clinical Communication tabs for the date range indicated. Some of these tabs may not be visible depending on what features your site has activated. If you don’t see the ‘Reports’ tab, you may not have rights to view it.

Discharging a family from the AngelEye system will remove their account and unassign their camera(s). Families are usually discharged when the baby is discharged, or should the situation warrant a discharge (i.e. violation of consent, etc.) To discharge a family, first click the ‘Family Accounts’ tab on the main page in the far left menu. On the list of families, find the family that you wish to discharge and click the ‘Discharge from AngelEye’ button beside their account. (Note: If your hospital has ADT integration, families will automatically be discharged when they are discharged from your electronic health record.)

Before enrolling a family in AngelEye, the primary administrative account holder must be consented by hospital staff. When the hospital has obtained a signed consent form, the family account can be created. To add a new family account, click the ‘Family Accounts’ tab on the main page in the far left menu. Select the ‘Add New Family’ button. Fill out the required fields on the ‘New Family Account page.’ Be sure to put Mother’s Last Name and First Name as the Family Name. Click ‘Submit.’ Next, the patient must be linked to the family account.

• If your hospital has ADT integration, click the ‘Add Existing Patient’ button, and the ‘Add Existing Patient’ box will appear. Click on the drop-down arrow to select the patient (verify correct patient by confirming NAME and MRN). The assigned camera will auto-populate based on their bed space in the EHR. Click ‘Save,’ and close the box. To add multiples, click the ‘Add Existing Patient’ button and follow the process above. For cameras on mobile stands, manually select the appropriate camera from the drop-down ‘Camera’ menu.
•  If your hospital does NOT have ADT integration, create the family account and then navigate to the ‘Edit Family Account’ page . Click the ‘Add Existing Patient’ button. The patient box will then pop up. The only required field is the First Name/Alias of the baby. Click on the drop-down arrow to choose the correct camera. Click ‘Save’ and close the box. To add additional babies to the family (multiples), click ‘Add Existing Patient’ button again and add the next name and camera.

To reset a user’s password, click the ‘Site Administration’ tab on the main page in the far left menu. Then click the ‘Users’ button. Now, find the user who has forgotten his/her password and click the ‘Reset Password’ button beside their name. (Note: If using Single Sign On, hospital staff should contact hospital IT support for a password reset.)

The camera feed can be viewed from the ‘Family Accounts’ or ‘Cameras’ tab.

• Using the ‘Family Accounts’ tab, click on the baby’s name under the patient column. This will take you to the individual camera page. Click the ‘Play’ symbol for live streaming.
• The ‘Cameras’ tab contains a list of all cameras. To view a camera, click ‘View Camera’ button beside the family’s name. Click the ‘Play’ symbol for live streaming.

Click the ‘Family Accounts’ tab from the main page. Click on the name of the desired patient from the ‘Patient’ column. Below the camera feed, there will be an ‘Hours of Operation’ section. If you would like to restrict the live feed to certain time frames, click the ‘Add Viewing Window’ button and fill in the desired start and end times. You can remove the viewing windows by clicking the ‘Remove Viewing Window’ button. If the camera is broadcasting 24/7, you will see the statement ‘This camera Broadcasts 24/7’ under the ‘Hours of Operation.’

You can also add viewing hours via the ‘Cameras’ tab. Click the ‘Cameras’ tab on the main page in the far left menu. Then, click the ‘Edit’ button located on the far right for the appropriate camera. Next, click ‘Add Viewing Window,’ which will allow you to fill in start and end times. If you would like to have the camera broadcasting 24/7, remove all viewing times by clicking the ‘Remove Viewing Window’ button.

Click the ‘Site Administration’ tab on the main page in the far left menu. Then click the ‘Users’ button near the top right. Click the green ‘+ Add User’ button above the list. Fill in the details and click the ‘Submit’ button. The user will now appear on the user list. Search for the user you just added, and click the ‘Reset Password’ button next to that user’s name. This will send the user an email with login instructions.

Note: If your hospital uses Single Sign On, please contact your hospital’s IT team for assistance adding a user.

User roles determine what permissions staff users are allowed in the AngelEye platform.

• ‘Super Admin’ users are typically members of the leadership team. This can include clinical or IT staff members.
• ‘Engagement Admin’ users are typically physicians, bedside nurses, therapists, etc. This is the minimum level of access required to send photos and videos and assign education.
• ‘Admin’ users are typically unit clerks or secretaries. This is the minimum level of access required to create family accounts or discharge families from AngelEye.
• ‘Viewer’ users can view accounts, camera assignments, staff materials, and access technical support. This designation is not common, and is typically used for IT or field services.

Only Super Admin users can change user roles for staff. If you are unable to access a certain page or action, this may be due to your assigned user role.

Note: If your hospital uses Single Sign On, please contact your IT department to modify user roles.

Navigate to the ‘Family Accounts’ tab on the main page in the far left menu. Click ‘Edit’ next to the desired patient.

The ‘Edit Patient’ box will appear, and the new camera can be selected from the drop-down menu.

Select the appropriate new camera, and click the ‘Close’ button.

Administrative account holders are typically parents, guardians, or primary care providers. The baby’s mother is almost always the Primary Administrator account holder. Primary and Secondary Administrator accounts have the same level of access. Administrative accounts are the ONLY accounts that can add additional family members, view educational materials, and receive one-way text, photo, and video messages from staff. All administrative users must be properly consented before being designated as an administrative account holder. Administrative family account holders cannot delete each other, or any family members added by the other administrative account holder.

 Note: The ‘Give this person Secondary Admin access?’ box must be checked in order to grant the user administrative access.

Only administrative account holders can view Patient Updates, Educational Materials, and photos and videos sent from the care team. Additional relatives can only see the camera live feed and family ‘Chat.’ Please visit the What does administrative access mean for family members? question for more information.