By-the-Numbers:
The Business Case for Connection

Staff Engagement Patient & Family Satisfaction Mom’s Own Milk at Discharge

Case Study at a Level IV NICU with 70 Cameras

Need a business case for NICU cameras? McLane Children’s Baylor Scott & White launched AngelEye CameraSystem and, over 18 months, saw measurable improvements in staff engagement, family satisfaction, breastfeeding rates, and discharge readiness. These clinical wins translate into real financial impact—reducing costs tied to labor, language services, and preventable complications—making it easy for financial leaders to see hard-dollar results alongside patient and family experience gains.

Patient and Family Satisfaction +6%
Clinical Wins
  • Staff engagement rose from 78% to 89%, a jump that correlates strongly with reduced RN turnover
  • Nurse-led discharge teaching decreased by 15 min/discharge
  • Interpreter-mediated teaching sessions declined
Financial Wins
  • Each 1-point drop in turnover saves the average hospital ~$289K
  • With median RN wages around $41/hour (US), cutting 15 min per discharge frees roughly $10 in labor capacity per patient
  • Medical interpreter costs range from $30-40 per patient encounter.
Staff Engagement +11%
Clinical Wins
  • Press Ganey satisfaction moved from a baseline of 80.6 to 85.8, surpassing both Magnet and quality-improvement benchmarks
  • More than 1,300 families adopted the platform, logging 1,770 hours of live-streaming to foster bonding and lactation success
Financial Wins
  • Patient-experience metrics increasingly influence value-based purchasing and Magnet recognition – both tied to revenue growth and reputational lift
Mom's own milk discharge +6%
Clinical Wins
  • The rate of mother’s own milk at discharge increased from 61% to 67%, supporting better long-term neurodevelopment
Financial Wins
  • Higher MOM rates correlate with lower necrotizing enterocolitis and infection costs – clinical gains that routinely translate into six-figure annual savings for Level III/IV units.
Want to Dive Deeper into this Case Study?

In a blog post featured by Synova Advancing Nursing Leadership, McLane Children’s shares how they leveraged AngelEye’s platform for these powerful results.

Read The Blog
Neonatal Intensive Care Fall 2025 Publication

In the Fall issue of Neonatal Intensive Care, the McLane Children’s case study is featured in an article “From Isolation to Inclusion: A Case Study on Transforming Family Engagement and Clinical Connection.

read the case study